My friend just had his machine brick for the second time. He had purchased a machine on zero day and that machine just bricked after the GOW update. Luckily it’s covered by MS but its still BS that MS (Hmm those acronyms share the same second letter) is going to just repair the machine again and send it back.
It seems pretty obvious by the time when it is bricking that its a problem with the firmware. Most likely MS is just going to flush it, update it with the latest patches and send the same defective machine back again to break at some time in the future when he no longer has a warranty.
MS you know the machine is defective, you know its going to break in the future, either replace the hardware component that you know is truly defective or give him a later generation machine that is less prone to these type of repeated failures.
So now he has to go 2 weeks without playing X-Box 360…..or does he? You know the best way to hit MS for its bad practices in my opinion is to hit them in the pocket books. Right now its cheaper to have the box shipped to them, not fix the defective part or replace the box, just flush the firmware and send it back to break again. That is of course assuming that they control the customer.
But they don’t. Say my friend does not appreciate 2 weeks without an XBox 360. Perhaps the better way to go is for my friend to go to Costco. Buy a box, play it till MS returns his unit, and then he returns the ‘loaner’ unit to the store. Then MS gets to pick up the tab on the loaner unit since it will get returned to them, will have to be re-tested at their cost and then repackaged and shipped (again at their cost).
So something for you folks to think about. If my machine bricks while its under warranty, well lets just say I won’t think of it as much as an inconvenience since MS is picking up the tab for the loaner unit.
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